Right of withdrawal and return of products

We hope you are satisfied with your order. In case you are not satisfied, you will find below a summary of your rights in the event that you wish to return a product to us. 

Please follow the three steps below to exercise your rights of withdrawal and return of products.

As a consumer, you have a right of withdrawal within 14 days from the delivery of the products, opening the right to a refund. Please send us your order with the completed return form with the prepaid label that we will send to you by email. Please ensure that you obtain proof of shipment (because we do not take responsibility for the products lost while they are being transported).

Returned products are subject to control. We will not be able to make a full refund if the products report bad handling or have been opened. In this case, we will notify you that a partial refund will be made, unless you prefer we send you the same product again.

The right granted to you to return items does not apply to products

  • Manufactured according to your specifications
  • That have been visibly customized
  • Which, due to their nature, cannot be returned or are likely to deteriorate or reach their expiry date quickly

We will refund the amounts owed to you (including delivery costs, up to the prices of returned products) as soon as possible. The refund will be made by the same means of payment used during the order, within 14 days from the date on which we received the products (provided that you returned the products within 14 days of delivery or following the date of notification of your right of withdrawal).

If you need more information about the return of your order, you can send an email to with any useful information about your order to help us identify it.

The rights mentioned above are in addition to the other rights you receive in connection with the return of damaged, defective or non-compliant products to your order. For more information, please refer to our General terms and conditions of sale.

★ Review

Let the customers speak for us

37 reviews
Belle rencontre !

Merci pour notre bel échange ce matin à Nyons ! La beauté de vos photos, la fragrance subtile d'Impermanence et tout d'abord le nom de ce parfum m'ont attirée vers vous et je suis ravie de notre rencontre. J'espère que l'orage de l'après midi n'a pas abîmé votre très joli stand et que les visiteurs ont été nombreux. Bienvenue à Nyons !

Unique invitation au voyage

Pour ma part j’ai totalement craqué pour Underworld
Sa créatrice est une artiste à part entière et d’une grande gentillesse qui se reflète à travers la délicatesse de ses parfums...
Je recommande BRAVO

KIT DÉCOUVERTE · 4 testeurs
João L. (Portugal)

Excellentes compositions ! je l'ai aimé

One of a kind

I immediately fell in love with Impermanence, a scent I've been looking for quite a long time, without even knowing it. It's lighthearted, but stays all day. It makes me breathe deeper and feel stronger. It's ginger note is tender, but present. Usually I don't like ginger in scents, only in food. ;o) But here it's different, quite mysterious to me. The whole scent is in a way mysterious and clear at the same time. Love it!

présence discrète

Une présence discrète, qui habille la pièce.
Un air frais et légèrement sucré, très personnel.